Delivery and Returns

Delivery

We deliver to the UK and to the Republic of Ireland by Royal Mail. Orders are normally posted within 24hrs and sent by Second Class. Special Delivery is available at extra cost. Should your order be urgent, or you require further information, please contact us at info@bertieandcrew.co.uk.

Overseas / International Delivery

Please note that this service is currently unavailable. Should you require an order to be delivered overseas, please contact us at info@bertieandcrew.co.uk for further information and a shipping quote.

Collect In-store

FREE local pick up in store is available. Simply contact us  directly by email or calling 0183 858118 and we will arrange to have the items reserved for collection, then simply pop into store in person to collect or send your representative with proof of purchase.

Out of Stock

Goods advertised on the website may not be available, but we will always inform the ordering party as soon as possible if an item is not in stock and arrange a refund, replacement or backorder.

Returns

We have every confidence in our products, however if you are dissatisfied with your purchase for any reason please contact us by email at info@bertieancrew.co.uk or by calling 01803 858118 to discuss. Goods without any error/damage will not be taken back unless we agree to do so. In that case a minimum charge of 25% of the total order value will be charged to the ordering party. Compensation for any sort of damage is limited to 50% of total purchase value. Should we agree to take the item back a returns code will be issued, and goods must be returned within 21 days of receipt quoting this code. Goods must be returned in their original condition with packaging and labels intact. Returns should be sent to Bertie and Crew Unit 4 Prince William Quay, Brixham Marina, Berry Head Road, Brixham, TQ5 9BW (at the buyer’s expense). We regret postage can only be refunded if the item is faulty. In the event of goods arriving damaged or not as ordered please inform us within 24hrs. All products with a clear error will be replaced at no extra cost to the customer, all returns are inspected by a member of staff and a decision whether to replace or refund will be made as appropriate.